• Application Deadline: Tue, 24 Sep 2024 00:00:00 GMT
• Position: Customer Services Personnel


• Job Type Full Time


• Qualification Secondary School (SSCE)


• Experience 2 - 4 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Details

• Respond to customer inquiries via phone, email, chat, or in-person, ensuring prompt and accurate information is provided.


• Handle and resolve customer complaints or escalate issues to relevant departments as needed.


• Maintain a positive, empathetic, and professional attitude toward customers at all times.


• Identify customer needs and offer appropriate solutions or alternatives.


• Process orders, returns, and exchanges according to company procedures.


• Keep records of customer interactions, transactions, comments, and complaints using customer service software.


• Follow up with customers to ensure their issues are resolved to their satisfaction.


• Provide feedback to management on areas for improvement based on customer interactions.


• Stay updated on company products, services, policies, and any promotions.