• Application Deadline: Thu, 14 Jul 2022 00:00:00 GMT
• Position: Reliance Care Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 years max


• Location Lagos


• Job Field Media / Advertising / Branding 
  

Job Summary

• The ideal candidate will be responsible for interacting with our customers and various stakeholders, ensuring excellent customer service experience and client retention across all engagements.


• As one of the first contact for our customers and stakeholders, you will be expected to show a high level of product knowledge, learning agility, empathy, emotional intelligence and problem-solving acumen.


• Also, you are able to learn fast and work under high pressure. You are a team player – able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.

Job Description

• Communicate courteously with clients (Individuals and SMEs) across all assigned platforms.


• Respond to requests, inquiries, and complaints from clients and prospective clients.


• Assist prospective clients in their choice of the company’s Health Plan by providing relevant information.


• Follow-up on prospective clients and ensure they become actual clients.


• Upgrade enrollees’ Health plans accordingly.


• Escalate unresolved issues to the team lead and follow up on the clients’ complaints.


• Politely attend to clients’ suggestions, objections, and complaints.


• Communicate with clients to inform them of updates in service.


• Conduct surveys to evaluate Customer Satisfaction.


• Forward feedbacks, tasks, and recommendations to appropriate units/personnel.


• Record details of customer feedback using the appropriate internal communication system.


• Document daily activities and forward report to Team Lead.


• Update the to-do list from communication with clients.

Job Requirements

• Tertiary Education from a recognised institution


• 0 - 1 year post-NYSC experience


• Previous experience in Customer service or a related role is an added advantage


• Proficiency in the use of Microsoft Office tools and business software.


• Willingness to work on a shift basis and at weekends.


• Working knowledge of customer service principles and etiquette.


• Excellent emotional intelligence and problem-solving acumen.


• Excellent communication skills