• Application Deadline:
• Position: Relationship Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description

• This role will focus on customer acquisition through referrals and the bank's value chain while maintaining strong relationships with existing clients.

Responsibilities

• Identify and establish new HNI/UHNI relationships within the value chain marketing strategy.


• Review and guide team members' call plans to ensure targets are met.


• Collaborate with account officers to convert identified prospects and clusters.


• Proactively identify customer needs and offer suitable products/services.


• Regularly assess and refine customer segment marketing strategies and make improvement recommendations.


• Conduct regular visits and calls to key decision-makers in existing customer networks to strengthen relationships.


• Provide coaching and development opportunities to team members.


• Monitor and evaluate team performance to ensure goals are achieved.


• Undertake additional responsibilities as assigned by the Head of Private Banking.

Key Performance Indicators

• Liability growth


• Loan book growth


• Premium credit card sales


• HNI/UHNI account acquisition


• Cross-selling sign-on rates


• Business volume growth across deposits, loans, and fees


• Revenue/PBT growth


• Private Banking initiatives and drives.

Requirements

• Bachelor's Degree in Business Administration, Marketing, Banking & Finance, or a related field.


• Strong experience in customer relationship development/management.


• Excellent negotiation, problem-solving, and conflict resolution skills.


• Solid understanding of Private Banking, Wealth Management, and Retail Banking markets.


• Proficiency in product knowledge, sales, and credit appraisal/analysis.


• Supervisory skills with a focus on team building and conflict management.


• Strong organizational and managerial capabilities.