• Application Deadline:
• Position: Service Advisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Key Responsibilities

• Answer questions about service outcomes, schedule, and book appointments, vehicle drop off and vehicle pick-up


• Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their trucks


• Call customers to advise them about service changes or car pick-up


• Maintain positive customer relationships to ensure repeat business


• Manage and oversee the dealership's workflow and schedule


• Welcoming customers and explaining the services that the truck dealership offers them


• Listening and documenting customer's truck problems and passing the informations to the mechanics


• Consulting with mechanics about repairs and possible alternatives to expensive work


• Estimating truck repair costs and the time it will take for repairs to be completed


• Finding new customers and marketing the truck dealership services tothem


• Test driving trucks to confirm repairs have been done correctly


• Resolving possible customer complaints after repair services are offered


• All other tasks as assigned by the Manager.

Requirements

• Proficiency with industry-specific software (Autological software)


• Strong organizational, decision-making and problem-solving skills


• Excellent customer service, interpersonal and communication expertise


• Proven experience as a service advisor or similar role.

Competencies:

• Willingness to learn: Willingness to open to constant learning


• Organization: The ability to always work clean and tidy


• Ability to multitask: Being able to think about everything at once and to understand and know each section of the office environment


• Teamwork


• Health and safety measures while working in the workshop.