• Application Deadline:
• Position: Front Desk / HMO Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Job Responsibilities

• Receiving, processing and verifying the accuracy of customer’s information and registration, as well as utilizing the organization’s internal CRM.


• Opening of customer accounts by recording account information.


• Maintenance and updating of customer records.


• Resolution of product or service problem by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to the problem; expediting correction or adjustment; following up to ensure resolution.


• Initiating the required action for response to customer service request for order changes, including the maintenance of order/customer information registration and communication of the changes to the appropriate personnel/departments.


• You are expected to ensure and provide quality service to both internal and external customers.


• Receive inquiries from clients and give needed feedback/or contact the necessary authority to help resolve a variety of order-related issues.


• Will be expected to access the company’s internal system to obtain and extract information and provide customer service management with the data for inclusion in various scheduled and special reports.


• Participating and providing expertise as a member of the customer service’s departmental team.


• Attracting of potential customer by answering product and service questions; suggesting information about other product and service.


• Maintenance of financial account by processing customer adjustments.


• Recommending potential products or services to management by collecting customer information and analysing customer needs.


• Preparation of product or service report by collecting and analysing customer information. Contributing to team effort by accomplishing related result as needed.

Qualification

• 2 - 5 years of work experience.