• Application Deadline:
• Position: Collections Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• City Yaba


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Overview

• We are looking to hire a suitable candidate to fill this position who will be responsible for following up on credit sales outstanding, reconciliations and collections.

Roles and Responsibilities

• Contact debtors to negotiate payment plans, settlements, or full payments.


• Interact with customers, clients, or internal teams via phone, email, or in person.


• Manage and update accounts, records, and databases.


• Negotiate payment terms or settlements.


• Resolve disputes, address customer concerns, and find solutions.


• Maintain accurate records, reports, and documentation.


• Adhere to regulatory requirements, laws, and company policies.


• Meet or exceed collection targets, goals, and performance metrics

Requirements

• Strong verbal and written communication skills


• Effective negotiation and persuasion skills


• Ability to prioritize tasks, manage time, and maintain records.


• Basic analytical skills to understand financial data and accounts


• Excellent customer service and problem-solving skills


• Ability to work collaboratively with internal teams


• Willingness to adapt to changing situations and priorities.

Experience Level:

• At Least 2 years Experience in Debt collection

Reporting Structure:

• The Job title will report to the Collections Lead