• Application Deadline:
• Position: Technical Account Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 2 years


• Location Lagos


• Job Field ICT / Computer  , Sales / Marketing / Retail / Business Development 
  

Job Summary

• We are looking for highly ambitious and creative Technical Account Managers to join us in the fulfilment of our mission; among others, to manage our clients using Brokerage, Portfolio/Fund Management, Mobile App and the ERP platforms.


• Also to support other major FINTECHs building on top of the InfoWARE platform services.

Duties and Responsibilities

• Take ownership of all new client implementations, be the bridge between client and the company, ensuring a smooth implementation where expectations are met.


• Be an expert in all product implementation, the key challenges involved in roll outs and how to mitigate these risks


• Work closely with the CEO, Head of Product, and Head of Software Development to ensure coherence in product roll out strategy and go live processes.


• Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management


• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems


• Collaborate with subject matter experts and escalation managers when additional support is needed


• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

Requirements, Skills and Competencies

• Bachelor’s Degree in Computer Science, Computer Engineering, Electrical / Electronics, and other Physical Sciences courses.


• MUST have completed NYSC


• 0 to 2 Years Work experience in FINTECH industry would be an added advantage


• Superior researching, problem solving and troubleshooting skills


• Adaptability to work independently and part of a team bringing in experts when needed


• Excellent customer service skills


• Effective written and verbal communication skills and solid professional skills with utmost customer obsession.


• Strong stakeholder engagement and influencing skills


• Be responsible for post implementation support.


• Passion for technology and learning


• Ability to work effectively in a team environment with a demonstrated ability to build and maintain positive relationships and team objectives


• Be able to think out of the box.


• Experienced with managing phased roll outs and project enhancement release and deployments.


• Passion for technology and learning.


• Good working Knowledge of Microsoft SQL.