• Application Deadline: Sat, 19 Oct 2024 00:00:00 GMT
• Position: Level 1 Software Engineer (Technical Support)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field ICT / Computer 
  


• Salary Range ₦300,000 - ₦400,000/month
  

Salary: 400,000 Naira Net Monthly

Benefits: Very competitive

Job Responsibilities:

• Basic Troubleshooting: Respond to user-reported issues by diagnosing and resolving common software problems.


• Incident Assessment and Response: They assess the severity and impact of reported incidents and prioritize them based on urgency to avoid service disruption.


• User Assistance: They guide users on how to use the software, navigate features, and troubleshoot basic issues.


• Ticket Management: Log user inquiries and issues, and update ticket status while ensuring timely resolution.


• Documentation: Update knowledge base articles, FAQs, and user guides to reflect resolved issues and best practices. Based on this good practice, we have seen tremendous improvements in our resolution time.


• Escalation: Escalate complex or unresolved issues to Level 2 support or higher-tier specialists.


•  License usage and renewal: they monitor licensing and renewals to avoid disruption of business operations.


• User onboarding and off-boarding: as this is a high-risk area, we keep a close eye on this to avoid unauthorized access to software and applications.

Key Requirements:

• HND/BSc; qualifications in software engineering, computer engineering, computer science or any relevant courses.


•  A minimum of 1-3 years work experience as a software engineer or level 1 technical support engineer.


• Previous experience working with a notable IT consultancy company is preferred


• Familiarity and the use of any of the following technologies/tools;


• Web Applications: HTML, CSS, JavaScript, React.js, Angular


• Backend Development: Java, Python, Node.js, ASP.NET


• Database: SQL (MySQL and PostgreSQL), NoSQL (MongoDB), Oracle


• DevOps: Git, Docker, Kubernetes, Jenkins, Grafana, AWS, MS Azure, Google Cloud

Platform

• Good customer relationship and communication skills


• Technical problem solving skills