• Application Deadline:
• Position: Network Availability Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Not specified


• Job Field ICT / Computer 
  

Responsibilities

• Manage and Monitor network connectivity across Nigeria Business


• Work closely with approved Service Provider (WAN and LAN) to Support and resolve related LAN and WAN issues across Nigeria


• Support the investigation of Network related issues across other PZC operating Units outside Nigeria especially during service outage


• Attend daily Ops calls (Global daily calls)


• Attend daily SD meeting (local call) and help resolve WAN and LAN cases on local queue


• Align with global team and vendors to execute Network Projects, Services Improvement plan and Operations across Nigeria


• Manage and support LAN Contractors, especially during incident troubleshooting


• Provide support and Manage Telecommunication link from external service providers and work closely with other stakeholders within the service required framework


• Ensure incident management are aligned with PZC standard operating procedures

Knowledge / Skills / Qualifications / Technical / Professional Experience

• Educated to Bachelor's Degree / HND at least Degree level in an IT-related field.


• 3+ years’ IT experience within retail or an FMCG.


• Experience of working in a matrix organization.


• Experience of successfully working in cross functional teams


• Experience of initiating and creating business process improvements with IT


• Ability to demonstrate planning and organizational skills


• Ability to demonstrate creative problem solving


• Strong team player, able to work closely with other IT employees in the Global and Regional teams.


• Self-motivated.


• Excellent communication skills.


• Fluent in English


• International mind set


• Engaging and collaborative style


• Good influencing skills.


• Good planning and organizational skills


• Analytical and data literate


• Positive outlook


• Good Project Management skill.