• Application Deadline: Mon, 14 Mar 2022 00:00:00 GMT
• Position: Helpdesk Support


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Customer Care 
  

Requirements

Gender:  Does not matter

Age:  25 Years 55 Years

Highest Education:  Minimum Education University

Degree title:  A good University Degree/HND in Social Sciences or related discipline

Experience:  Minimum Experience 3 Year

Other experience:  3 years post-graduation work experience in a similar position in a reputable organisation

Career Level:  Experienced (Non-Manager)

Work Permit: 

Required Travel: 

Job Status

Job Status:  Sourcing

Location

[Lagos Island, Nigeria ]

Description

• Coordinate operations and supervise staff of helpdesk.


• Receive customers’ requests via phone or email, record and route to appropriate service provider.


• Follow up on customer requests, provide feedback as required and close out upon completion.


• Manage database of customer requests, complaints etc.


• Benchmark performance of service providers against Service Level Agreement and generate reports as required.


• Attend to all customer enquiries on issues and direct to appropriate service provider when necessary.


• Collate relevant information from various sections and prepare prompt weekly and monthly reports.


• Maintain central filing system using a structured approach to document management


• Provide efficient and effective administrative support to all sections of the department.