• Application Deadline: Fri, 4 Oct 2024 00:00:00 GMT
• Position: Front Desk / Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Administration / Secretarial  , Customer Care 
  

Job Description

• Front desk/ Administrative Personnel will undertake all receptionist and clerical duties at the desk of the main entrance.


• He/she will act as support to the school being the first contact / front line in receiving visitors, staff and pupils to the school.


• He/she will also provide general administrative support duties to staff.

Responsibilities

• Welcoming, receiving, signing in and dealing with and directing staff, pupils, parents, school governors, school visitors and other stakeholders as appropriate


• Managing the staff, pupils, parents and visitors to the school entry system


• Operating the school’s main telephone, transferring calls, or taking and delivering messages as appropriate


• Managing the school’s primary inbox, replying, forwarding messages and making appointments for staff as appropriate


• To build and manage the ambiance of the front office.


• Manage incoming calls in a pleasant phone manner.


• Manage correspondence between school, parent and prospective parent


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with Parents/Pupils/Colleagues through open and interactive communication.


• Provide accurate, valid and complete information during the inquiry.


• Handle parent complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.


• Keep records of parent interactions, process and file documents


• Participate in the admission process


• undertake other duties as directed.

Requirements

• Degree in Humanities or any Social Sciences from a reputable University


• At least two (2) years’ work experience within an administrative team.


• Good command of written and spoken English


• Strong phone contact handling skills and active listening


• Familiarity with MS Office package


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• Ability to work in a team


• Good administrative skills.