• Application Deadline:
• Position: NOC Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

Job description

• Follow up on every outage


• Regular contact with FSEs and NSS to get update


• Prepare report as required by manager and customer


• Give timely updates internally and externally


• Prepare and send report as and when due without any escalation.


• Communicate effectively with FSEs and push till desired result isgotten without violating the code of conduct.


• Monitor and keep track of Diesel Level, Gate lock, Diesel Probes etcissues on sit.


• Monitor activities on site and revert with well analyzed report and avoid escalations from clients.


• Manage any client escalations promptly and intelligently.


• Other duties as assigned by the Line manager.

Qualifications:

• Higher National Diploma/ BSc


• Experience in a NOC or technical support role preferred.


• Knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.) and network monitoring tools.


• Strong troubleshooting and problem-solving skills.


• Excellent communication skills, both verbal and written.


• Ability to work in a fast-paced environment and manage multiple tasks.