• Application Deadline: Thu, 10 Oct 2024 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦150,000 - ₦200,000/month
  

Job Description 

A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.

Responsibilities 

• Manage large amounts of incoming phone calls.


• Identify and assess customers’ needs to achieve satisfaction.


• Build sustainable relationships and trust with customer accounts through open and interactive communication.


• Provide accurate, valid and complete information by using the right methods/tools.


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Requirements 

• Proven customer support experience or experience as a Client Service Representative


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation Skill.


• Ability to multi-task, prioritize, and manage time effectively.