• Application Deadline: Wed, 25 Sep 2024 00:00:00 GMT
• Position: Hotel Operations Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 10 years


• Location Abuja


• Job Field Administration / Secretarial  , Hospitality / Hotel / Restaurant 
  


• Salary Range ₦200,000 - ₦300,000/month
  

Job Summary:

We're looking for an Experienced Hotel Operations Manager with a minimum of 10 years of experience to lead our team, ensuring seamless delivery of exceptional guest experiences, optimal operational efficiency, and profitability.

Responsibilities:

• Oversee daily hotel operations, including front office, housekeeping, F&B, and security


• Develop and implement operational strategies to enhance guest satisfaction and revenue growth


• Lead and manage a high-performing team, fostering a culture of excellence and accountability


• Ensure compliance with hotel policies, safety protocols, and regulatory requirements


• Analyze operational metrics and implement corrective actions to optimize performance


• Collaborate with department heads to achieve business objectives


• Manage and resolve guest complaints and concerns


• Conduct regular inspections to maintain high standards of quality and cleanliness


• Develop and manage budgets, forecasts, and capital expenditures

Requirements:

• Minimum 10 years of experience in hotel operations management


• Bachelor's degree in Hospitality Management or related field


• Professional certification (CHTM, CHTA, or equivalent)


• Proven track record of improving operational efficiency and guest satisfaction


• Strong leadership, communication, and problem-solving skills


• Excellent analytical and strategic thinking abilities


• Familiarity with hotel management software and systems


• Integrity, transparency, and attention to detail

Desirable Qualifications:

• Experience with international hospitality standards


• Knowledge of Nigerian hospitality industry trends and regulations


• Previous experience in a similar role in Abuja


• Certification in hospitality management or related field

What We Offer:

• Competitive salary and benefits package


• Service Charge