• Application Deadline:
• Position: Customer Success Associate


• Job Type Full Time , Hybrid


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

About the role

• As a Customer Success Agent, you will play a vital role in providing excellent customer service to our customers.


• You will be responsible for communicating with customers through various channels, such as phone, email, and chat, and resolving customer issues in a timely and efficient manner.

Responsibilities:

• Deliver prompt and effective customer service through various communication channels using our support tool [Zoho].


• Listen actively to customers and ask relevant follow-up questions to understand their needs.


• Resolve customer issues in a timely and effective manner.


• Provide helpful solutions to customers to exceed their expectations.


• Document customer interactions and feedback accurately.


• Collaborate with other teams to escalate and resolve complex customer issues.


• Utilize data and metrics to improve processes and decision-making.

Requirements:

• Passion for providing exceptional customer service


• Strong communication skills, both written and verbal


• Ability to multitask and prioritize tasks effectively


• Excellent problem-solving skills


• Attention to detail and accuracy in documentation


• Familiarity with using customer service software and tools is a plus


• Ability to work in a fast-paced and dynamic environment


• No prior experience is required, but some background in customer service or related fields is a plus.