• Application Deadline:
• Position: Inside Sales Consultant


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• City Yaba


• Job Field Sales / Marketing / Retail / Business Development 
  

About the Role

• The Inside Sales Consultant (ISC) is responsible for managing the existing agents, reactivating inactive agents, growing the agent network base, and boosting revenue via various telemarketing skills.


• Furthermore, the ideal candidate must be able to converts pre-qualified sales leads, generate new businesses, and use upselling tactics to secure the best possible deal and follow up with agents to ensure an excellent customer service experience.


• have experience in carrying a sales target, close sales and meet targets.

Primary Responsibilites

• Make calls to agents to check their activities, address their needs, complaints, or other issues with products or services.


• Respond efficiently and accurately to agents, explaining possible solutions, and ensuring that the agents feel supported and valued.


• Engage in active listening with agents, confirming or clarifying information and diffusing angry agent as needed.


• Build lasting relationships with agents based on trust and reliability.


• Utilize software, database, script, and tools appropriately to achieve results


• Understand and strive to meet  and exceed Inside sales call metrics while providing excellent and consistent customer service.


• Make sales or recommendations for products or services that may better suit agent needs.


• Take part in training and other learning opportunities to expand knowledge of the company and position.


• Adhere to all company policies and procedures by maintaining records of the telephonic communications and interactions using the available tools/applications.

Knowledge and Skills Requirements

• Bachelor’s Degree from an accredited university or college.


• 2 - 3 years’ experience in FMCG sales


• Must be proficient with Microsoft Excel and other Microsoft Office applications.


• Excellent use of Freshdesk & Xcally tools.


• Must be proficient with Microsoft Excel and other Microsoft Office applications.


• Must be able to understand and report issues appropriately.


• Strong analytical and problem-solving skills.


• Provide outstanding customer service.

Key Competencies:

• Strong leadership skills.


• Strong interpersonal/communication skills.


• Takes initiative and ownership.


• Must be self-driven and excited about winning.


• Detail oriented.


• Flexible: willingness to test ideas quickly and take learnings


• Good interpersonal skills.