Job Description
Location: Victoria Island, Lagos
Responsibilities
- Monitor Google Reviews
- Develop sales and retention strategies for target markets and facility service.
- Advice staff and management on best practices and procedures for better quality service delivery and customer satisfaction.
- Obtain & review patient feedback via a patient survey as necessary
Client Acquisition:
- Ensure the efficient operation of the patient referral and testimonial procedures and work with staff as well as liaise with other practices to ensure a regular supply of referred patients.
- Drive the business development initiatives and explore new effective ways to expand the practice patient base.
- Spearhead the Practice visibility and presence in the public and key sectors of society.
- Identify new business prospects and other medical-specific initiatives in order to enhance the growth of the practice.
- Implement integrated marketing communications campaigns, projects and initiatives
Partnerships:
- Create alliances with other hospitals to refer dental cases to our clinic
- Cultivate relationships and referrals with physicians/consultants, business leaders, community leaders.
- Partner with other dental clinics to handle specialist cases they do not have the inhouse capacity to treat
- Work with HMOs to refer patients into the clinic
- Go to schools to raise awareness and create a lasting relationship with them
- Connect with influencers and influential individuals who can create publicity for the clinic
Reporting:
- Prepare and present executive reports.
- Manage, monitor, and implement strategic marketing and communications planning
Knowledge and Skill Requirements
- A Degree in Health Administration or Business Management.
- 2 - 4 years of work experience.
- Extensive experience in dental practice from a leading clinic.
- Excellent Communication Skills
- Strong supervisory and leadership skills
- Very good organizational and planning skills
- Effective persuasion skills
- Good Presentation Skills
- Proficient in MS Office Suite
- Ability to multitask
Person Specification:
- Organized and detail-oriented
- Efficient
- Customer-focused
- Passionate
- Problem solver
- Driven and self-motivated
- Flexible
- Proactive
- A team leader and player
- Ability to coordinate/ drive people to achieve a corporate goal/ objective
- Firm and focused.
Remuneration
N150,000 - N200,000 Monthly.