• Application Deadline: Tue, 15 Oct 2024 00:00:00 GMT
• Position: Relationship Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Ikeja


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description

• We are looking for an experienced and highly skilled Relationship Manager to oversee and manage relationships with our clients.


• The ideal candidate will play a crucial role in ensuring customer satisfaction, resolving any issues, and identifying opportunities for business expansion.


• As a Relationship Manager, you will be the primary point of contact for clients and will work closely with internal teams to deliver exceptional service.

Key Responsibilities

• Build and maintain strong, long-term relationships with clients.


• Serve as the main point of contact for clients, addressing their needs and concerns promptly.


• Identify opportunities to upsell and cross-sell services to existing clients.


• Monitor client satisfaction and develop strategies for improving client retention.


• Collaborate with internal departments to ensure client needs are met.


• Conduct regular meetings with clients to review service performance and ensure alignment with their goals.


• Develop and execute strategies to improve overall customer experience.

Requirements

• Minimum of a Bachelor’s degree in Business Administration, Marketing, or a related field.


• Proven experience as a Relationship Manager, Account Manager, or a similar role.


• Excellent communication, negotiation, and interpersonal skills.


• Strong problem-solving abilities with a client-centric approach.


• Ability to manage multiple clients and projects simultaneously.


• Proficiency in CRM software and Microsoft Office Suite.


• Strong analytical skills with the ability to assess client needs and propose solutions.