• Application Deadline: Tue, 15 Oct 2024 00:00:00 GMT
• Position: Manager, Network Core and Service Delivery


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 15 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Summary

• We seek a Network Core Service Delivery Manager to strategically & architecturally, articulate a compelling long-term technical vision, develop and execute realistic implementation plans, effectively support business operations, and manage the Corporate Division’s Engineering team.


• Responsible for technical program management, manufacturing process engineering, sustaining technical management, and advanced manufacturing engineering functions which support IPNX’s products.


• To build distinctive capabilities in the core technical functions and provide requisite expertise in these three areas to further the overall Division’s aspirations and strategic objectives.

Responsibilities

• Responsible for the 24x7 operation and availability of the Customer facing Network infrastructure.


• Manages the Division’s Network operations services team; setting goals, prioritizing projects, communicating with stakeholders and oversees budgets.


• Defines the overall mission of the network service delivery team.


• Direct operational support for network operations and technical assistance Centre.


• Develop IT strategies and vision and articulates them to team members and other stakeholders.


• Works with IT leadership, top Management and business leaders and decision-makers to define and implement a strategic plan for the portfolio of all IT infrastructure, integration tools and technologies.


• Ensure revenue assurance


• Effective and timely response to customer service feasibility assessment and reporting, timely delivery and sign off of completed jobs.


• Effective management of service implementation and field support stock for the division for zero stock out.


• Annual and Ad hoc budgeting and operating plan.


• Enable a highly scalable, fault-tolerant platform for corporate clients.


• Establish a global infrastructure operations and related best practices to ensure optimal performance and achievement of customer SLA's.


• Maintain knowledge of infrastructure/architecture standards and practices.


• Support the delivery of infrastructure projects for the Division and provides consultation on the impact to business and portfolios.


• Ensure Division’s alignment to infrastructure/architectural standards and strategy.


• Bring an infrastructure and integration perspective to all IT initiatives and ensures that all program and project activities adhere to IT architectural standards and practices.


• Provide infrastructure architecture support for internal technical operations and the Project Management Office


• Provide support for various teams in delivering superior solutions.


• Participates as a sponsor and/or team member on authorized projects.


• Work with stakeholders, IT leadership and direct reports to establish one, three, five-year roadmap for various projects, including but not limited to, the development and implementation of a comprehensive telecommunications strategy for clients.


• Manage, coordinate, and oversee program development and the execution of all technical projects including project definition, design and analysis, set up, testing, implementation, and documentation.


• Responsible for overall management of technical operations for the Division which includes setting strategic direction and objectives.


• Establish, maintain, and drive continuous delivery of a technology and support roadmap that significantly elevate, drive, and transform the business of customers.


• Lead the implementation and operation of all technology infrastructure.


• Articulate the principles and define guidelines for evaluation, acceptance of network and infrastructure businesses.


• Establish KPI's and metrics for all areas of technical operations and use them to develop a lean, agile and data-driven technical operations culture.


• Participate actively and assume a leadership role where appropriate in architecture working groups and in support of the network and infrastructure strategic plan for Corporate Clients.


• Develop a clear model for understanding business criticality of systems and for establishing and maintaining appropriate levels of availability, redundancy and continuity for technical operations.


• Develop 24x7 monitoring and technical operations service processes


• Maximize efficiency and continuously look for ways to drive cost out of technical operations processes.


• Develop and maintain architecture, design and implementation strategy for network and infrastructure.


• Maximize technical capabilities for IPNX by designing profitable mechanism and establish best standards for technical operations.


• Establish capacity planning competency for corporate clients network and infrastructure

Qualifications and Skills

• Bachelor's Degree with specialization in Computer Science, Information Technology, Engineering, or a closely related field.


• Master’s degree in engineering, MBA or its equivalent preferred.


• ITIL (Information Technology Infrastructure Library and (PMP) Project Management Professional certification desirable


• Network Optimization skill


• Business Continuity and Disaster Recovery


• Application Virtualization such as Oracle, Citrix etc.


• Team Leadership that can inspire, motivate and guide team members by fostering commitment, team spirit and trust


• Well-developed interpersonal skills


• Demonstrated skill and passion for operational excellence by using automation and process improvements


• Detail Orientation and conflict resolution skills


• Strategic technology acumen


• Ability to make decisions with incomplete, conflicting information and uncertain long-term consequences.


• Ability to Identify and act upon opportunities for continuous improvement


• Able to devise unusual or radically different approaches to deliver value-added solutions


• Advanced technical knowledge of technology infrastructure


• Extensive knowledge of end-to-end hardware development process and life-cycle

Experience:

• At least fifteen (15) years of demonstrable experience in the network and infrastructure operations space


• 10 years of experience as a technical operations manager or lead


• Demonstrated experience to facilitate small group and executive level discussions on architectural direction


• Solid experience with technical projects from inception to on time delivery in an Agile environment


• Analytical and problem-solving experience with large-scale and highly available systems


• Knowledge of and experience with network technologies and ecosystems


• Experience in delivering multiple concurrent projects with aggressive schedules


• Experience leading training, process mapping, and documentation.