• Application Deadline:
• Position: Onboarding Team Lead


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Objective

• Onboarding responsibility is to make sure customer installation is completed within the SLA to align with the organization’s goals for customer satisfaction and service excellence.

Responsiblities

• Supervision of agents in your team to ensure the SLAs of tickets in onboarding vendor buckets are met ensuring tickets in the refund and relocation buckets are treated


• Supervision of agents to ensure ticket SLA are met for various aspects of onboarding, follow up with tech team to ensure router deployment SLAs are being met


• Ensuring follow up and closure of aging tickets, checking onboarding pipelines daily to ensure they are being worked on by the agents


• Ensuring agents follow up with vendors for installations to meet required


• Manual reconnection and addition of lost days for relocation.

Competencies

Functional / Technical Competencies:

• Scheduling skills to assign tasks to vendors.


• Customer management.


• Good use of Microsoft packages.

General Competencies:

• Effective communication and documentation skills


• Problem solving skills and ability to work under pressure.

Behavioural Competencies:

• Listening skills


• Critical thinking and analytical abilities


• Paying attention to details.


• Strong interpersonal relationship skills.