• Application Deadline: Sat, 5 Oct 2024 00:00:00 GMT
• Position: Field Service Personnel


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Lekki


• Job Field Engineering / Technical 
  

Job Description

• The field service engineer interacts with our customers and is responsible for the design, Installation, troubleshooting, repair, and maintenance of wireless devices at client locations.


• He/she will install new hardware and software and keep track of existing problems, solving complex local network issues within the customer's premises ensuring customer satisfaction.

Key Responsibilities

• Responsible for installation and configuration of customer premise equipment (CPE) at client locations.


• Provide post-installation education to clients on simple troubleshooting


• Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.


• Maintain accurate service logs and enter them in the database


• Resolution of trouble ticket


• Application of configuration changes via our change control systems and processes.


• Liaise with customer service and sales teams concerning customer complaints and inquiries


• Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance.


• Perform equipment upgrade and configuration


• Draft and submit reports.

Requirements

• Must Possess B. Sc (2.1) or HND (Upper credit) in Electrical and Electronics Engineering, Computer science, Information technology, or any other related discipline.


• Sound knowledge in networking will be an added advantage (Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA).


• Strong customer service skills


• Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms


• Good analytical and problem-solving skills to diagnose issues.


• Time management skills to handle appointments and stay on schedule.


• Attention to detail and ability to multi-task


• Organizational skills.


• Computer and technical skills