• Application Deadline:
• Position: Head / Team Lead - Project


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

Job Summary

• This position is responsible for the delivery of all projects and excellent service delivery to all the company support customers within the agreed Service Level Agreement.


• You are ultimately responsible for achieving ITH Holdings, its subsidiaries and related entities goals of delivering quality projects and maintaining a consistence satisfactory experience with all support customers.


• This will entail ensuring projects are delivered to time, on cost and quality for all ITH Holdings present and future customers.


• You will be responsible for ensuring the company chosen project methodology is abided by.


• You will give accounts on project cost, ensuring profitability.


• You are also responsible for quality service and gives updates when required on status of project assigned.


• You will also take leadership in project that includes both internal and external resource.

Job Responsibilities

• Oversees the tracking, development, and implementation of innovations in Project Management, Service delivery and Quality Assurance


• Ensures products and services are purchased in the most cost- and time-efficient manner.


• Coordinates project activities of and external vendors to ensure services delivered consistently meet customers’ expectation.


• Measure progress of work against weekly target, work/project scope and deliverables


• Ensures the delivery of services to customers within the agreed scope of work and timeline.


• Provide accurate documentation of project and services delivered to customers on the departmental online repository.


• Liaises with sub-contractors and 3rd party service providers on the strict guidelines given to them to meet customer expectations


• Develops full-scale project execution plans and related communication documents


• Ensure projects are delivered within scope, cost and time committed to customer.


• Reviews and tracks progress against revenue and targets; analyze sales/revenue reports; recommend and propose changes to existing plans and operating budgets; implementing approved changes


• Works closely with other internal departments and stakeholders through proper communications to ensure client expectations are met.


• Proactively works with the Finance Department to ensure all payments are collected within the agreed timelines as per the credit terms the customer has with the company


• Develops and delivers progress reports, proposals, requirements documentation and presentations for the Executive leadership


• Trains, motivates, and supervises project team members and sub-contractors and influence them to take positive action and accountability for their assigned tasks.