• Application Deadline:
• Position: Core Network Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 6 years


• Location Lagos


• Job Field ICT / Computer 
  

Responsibilities

• Introduce new networking technologies or improve existing technologies to add value to existing services & capabilities.


• Develop solutions that drive the success of our network.


• Motivate and carryout technical training for Technical & Customer Support Team from time-to-time.


• Work hand-in-hand with the NOC teamto achieve itch-free network services..


• Ensure stable & reliable network services.


• Monitors the network performance on daily basis.


• Handles & coordinates network trouble shooting & fault analysis.


• Coordinates Trouble Ticket generation & swift responses.


• Coordinates escalation matrix & solution management.


• Manages deployment & maintenance of network monitoring, analysis & reporting tools.


• Manages installation of network hardware & software in Data Centers.


• Provide technical guidance and leadership to Technical Support Team in interpreting and reacting to networks issues/events.


• Serve as a point of escalation for complex, level 2 or escalated Customer issues, providing guidance and support to Team members in resolving challenging situations.


• Monitor Team performance metrics, including response times, resolution rates, Customer satisfaction and adherence to SLA.


• Liaise with Technical Team, Project Team, and Account departments on fault resolutions and Customer account reconciliation.


• Manages outages bridges, compose detailed shift and outage reports to Management.


• Review new technologies and keep the company at the forefront of developments in Network Engineering.


• Diagnose and troubleshoot technical issues, including account set and network configuration.


• Talk Clients through a series of actions, either via phone, email or chat, until they have solve a technical issue.


• Report from time to time to CTO.

Qualifications

• Degree holder in Electrical Electronic Engineering, Telecommunications Engineering Or Computer Engineering from reputable higher institution.


• A focussed, self-motivated Network Support Engineer with creative flair who will bring Network strategies to life.


• An Engineer passionate about Network Strategies that thrives on delivering exciting performance and content.


• A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.


• Must be certified professional in the relevant network engineering certifications like CCNA, CCNP & CCIE etc.


• BGP, TCP/IP, Vlan experience.


• Project Management skill (advantage).


• Must have 6 years and above cognate experience.


• Ability and williness to work long hours and meet tight deadlines.


• Ability to work under none or minimal supervision.


• Maybe required to work weekends and in shifts.