• Application Deadline:
• Position: Customer Service Lead


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Customer Care 
  

Job Overview

• As a Customer Service Lead, you will oversee our customer service operations, providing exceptional leadership and developing a highly efficient customer service team.


• This role is perfect for a dynamic, customer-focused professional who thrives in a fast-paced, digital-first environment.

Responsibilities

• Manage and lead a team of customer service representatives and specialists.


• Develop and implement customer service policies and procedures.


• Ensure customer satisfaction and provide professional customer support.


• Maintain an orderly workflow according to priorities and set targets.


• Compile and analyze customer service reports to drive improvement.


• Communicate with clients and resolve any issues as efficiently as possible.

Requirements

• Bachelor’s degree in Business Administration, Communications, or a relevant field.


• At least 5 years of experience in customer service, with a minimum of 2 years in a leadership role.


• Proven track record of managing and directing a customer service team.


• Strong command of CRM software and MS Office suite.


• Excellent written and verbal communication skills in English.

Desired Personality Traits:

• Exceptional leadership and decision-making skills.


• High emotional intelligence with a passion for service excellence.


• Ability to think analytically and strategically.


• Strong interpersonal skills with a knack for problem-solving.


• Adaptive and responsive to the dynamics of a working environment.