• Application Deadline:
• Position: Receptionist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Administration / Secretarial  , Customer Care 
  


• Salary Range ₦30,000 - ₦50,000/month
  

Responsibilities

• Greeting and welcoming guests upon arrival.


• Performing all check-in and check-out tasks.


• Answering inquiries from guests about hotel services, facilities, and hours of operation.


• Managing online and phone reservations.


• Informing customers about payment methods and verifying their credit card data.


• Registering guests collecting necessary information (like contact details and exact date of their stay).


• Ensuring all guest information is accurate and up to date.


• Providing information about the hotel, available rooms, rates and amenities.


• Responding to clients complaints in a timely and professional manner.


• Liaising with our housekeeping staff to ensure all rooms are clean and tidy to accommodate guests needs.


• Upselling additional facilities and services, when appropriate.


• Maintaining updated records of bookings and payments.


• Maintaining a clean and organized front desk area.

Requirements

• Candidates should possess a Degree in Hotel Management or other relevant field with a minimum of one year experience


• Work experience as a Hotel Front Desk Agent, Receptionist or similar role is a plus.


• Experience with hotel reservations software, like Biodux is a plus.


• Customer service attitude.


• Excellent communication and organizational skills.

Benefits

• A flexible salary ranging from N40,000


• Availability of accommodation


• Staff meal


• Welfare privilege