• Application Deadline:
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND , OND , Others


• Experience 2 years


• Location Lagos


• City Ikoyi


• Job Field Hospitality / Hotel / Restaurant 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Our client is seeking for a passionate and dedicated Customer Service Representative with experience in the hospitality industry to join their team and help maintain high standards of service.

Key Responsibilities:

• Provide outstanding customer service to guests, ensuring their needs are met promptly and effectively.


• Respond to inquiries via phone, email, and in-person, addressing questions about our services, amenities, and local attractions.


• Handle reservations, cancellations, and modifications with accuracy and attention to detail.


• Collaborate with other departments to ensure a seamless guest experience.


• Resolve guest complaints and issues in a professional manner, striving for complete satisfaction.


• Maintain up-to-date knowledge of hotel services and local events to offer informed recommendations.

Qualifications:

• Previous experience as a customer service representative in the hospitality industry.


• Excellent communication and interpersonal skills.


• Strong problem-solving abilities and a positive attitude.


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.


• Proficiency in [relevant software or tools, e.g., reservation systems, Microsoft Office].