• Application Deadline:
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Attend to customers online via various platforms.


• Answer phone calls.


• Maintaining a positive, empathetic and professional attitude towards customers at all times.


• Acknowledging and resolving customers' complaints.


• Processing orders, forms and requests.


• Keeping records of customers interactions, transactions, comments and complaints.


• Ensuring customer satisfaction.


• Handling order fulfillment by ensuring orders are delivered on time.


• Handling third party logistics.

Working Hours:

• Mondays to Saturdays: 8:00am to 8:00pm


• Sundays: 12:00pm to 06:00pm.


• 6 Off days in a month.