• Application Deadline: Sat, 12 Oct 2024 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Abuja


• Job Field Customer Care 
  

Responsibilities

• Answering Calls: Responding to Incoming customer Calls and addressing their needs and concerns.


• Providing Information: Offering Details about our services, prices and company policies.


• Issue Resolution: Identifying customer problems and providing effective solutions through the necessary means.


• Data Entry and Customer Assistance: Accurately documenting customer data and guiding clientsthrough processes and procedures.


• Follow-up: Post Interactive calls to ensure completion and satisfaction of service.


• Providing feedback on the efficiency of customer service process.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields.


• Minimum of 1 year experience.


• Fluency in speaking and writing in English


• Effective problem-solving skills.


• Good communication and interpersonal skills.


• Must be organized and able to follow a schedule.


• Ability to multitask.


• Attention to detail.


• Proactive approach to support.


• Efficient with the use of CRM Software.