Job Description
A reputable indigenous manufacturing company with over 25 years of contributions to the nation’s medical sector seeks to recruit a personable, customer centric individual to provide exceptional support to the organization’s customers.
Job Summary:
As the first point contact, you will ensure customer satisfaction, resolve issues efficiently and promote the organization’s brand. You will also provide administrative assistance to the administrative team.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat or in-person.
- Provide product/ service information, answers and solutions.
- Maintain accurate customer records and database
- Participate in customer feedback and satisfaction surveys.
- Handling of all secretariat matters.
- Typing of departmental operations report.
- Handling all incoming/outgoing mails.
- Co-ordination of telephone usage/management.
- Stationery and utilities management.
Requirements:
- Diploma in Secretarial Studies
- Minimum of 2 years work experience
- Skilled in the use of the computer
- Proficient in MS Word, Excel, Power Point & PageMaker
- Amiable and Resourceful
- Excellent verbal & written Communication Skill
Age: Not above 30 years
Job Location: Jos, Plateau State