• Application Deadline:
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Oyo


• City Ibadan


• Job Field Customer Care 
  

Job Summary

• We are currently seeking a compassionate and efficient Customer Care Officer to join our team and enhance the patient experience.

Key Responsibilities

• Greet and assist patients and visitors upon arrival.


• Respond to patient inquiries and concerns via phone, email, and in-person, ensuring timely and accurate information.


• Provide support with appointment scheduling, billing queries, and general hospital services.


• Liaise between patients, healthcare providers, and administrative staff to resolve any issues or concerns.


• Maintain patient confidentiality in line with hospital policies and healthcare regulations.


• Handle patient feedback, including compliments and complaints, ensuring appropriate follow-up.


• Assist in managing patient flow in the reception and waiting areas.


• Support other administrative functions as required.

Qualifications

• Bachelor’s Degree in any related field.


• Prior experience in a customer service role, ideally in healthcare or a hospital setting.


• Strong communication and interpersonal skills.


• Ability to remain calm and professional in high-pressure situations.


• Problem-solving skills with a patient-first mindset.


• Familiarity with hospital management systems and basic computer skills.


• Excellent organizational skills and attention to detail.