• Application Deadline: Mon, 14 Oct 2024 00:00:00 GMT
• Position: Digital Sales/Customer Experience Executive


• Job Type Full Time


• Qualification OND


• Experience 1 - 3 years


• Location Lagos


• Job Field Media / Advertising / Branding 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Description:

We are looking for a Digital Sales/Customer Experience Executive who will be responsible for driving sales online while also attending to customer's inquiries, complaints, and feedback.

Job Responsibilities

• Engage with customers, and prospects and sell the company’s products on all designated digital marketing channels.


• Upsell or cross-sell additional products to maximize sales opportunities and meet sales targets.


• Identify and prospect new leads, nurture existing leads, and convert them into customers through effective communication and relationship-building techniques.


• Collaborate with the marketing team to develop targeted sales campaigns and promotional offers to meet sales targets and objectives.


• Build and maintain strong relationships with customers by providing excellent customer service, addressing inquiries and concerns, and proactively following up on sales leads and opportunities.


• Follow up with customers post-purchase to ensure satisfaction and encourage repeat business and handling of returns or exchanges in accordance with company policies.


• Leverage customer feedback and insights to identify areas for improvement and make recommendations for enhancing the customer experience.


• Receive details of invoiced orders, and ensure customers receive their orders by liaising with the logistics company.


• Notifying the sales team of OOS-related customer complaints.


• Prepare and present periodic reports to the Sales Operations Manager.

Qualification

• First Degree in Marketing, Business Administration, Communications, or a related field.


• Must possess at least 2 years cumulative experience in Sales and Customer Service.


• Proficient knowledge of MS Office.


• Excellent Selling, Communication and Customer Service skills.


• Experience in recordkeeping and managing sales documents.


• Able to work comfortably in a fast-paced environment.


• Proximity to Ilupeju is a must

Other Benefits Includes:

• Performanace bonus


• HMO


• 13th Month Salary


• On target earningsV