• Application Deadline:
• Position: Senior Operations Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 4 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

• Farmz2u’s Operations team is seeking a Senior Operations Associate who will be an outstanding addition to our growing team.


• As a member of the team at Farmz2u, you will primarily support the Operations team which includes the team in the field.


• You will also support the Product and Engineering teams in bringing ideas to life.


• Your primary duties would include strategizing process improvements to ensure everyone completes their tasks on schedule, while supporting employee hiring and training, and managing quality assurance programs.


• This role is dynamic and can be fairly unstructured thus the right person for this role is a good communicator and an analytical problem solver with a strong attention to detail. The ideal candidate would have a natural curiosity in problem solving and can prioritize multiple projects and requests at once.

Key Duties and Responsibilities

Your key duties and responsibilities may include the below:

• Develop and execute an aggressive Customer Acquisition Strategy to meet business targets.


• Manage the sales pipeline and identify new potential business opportunities by engaging potential partners and exploring opportunities.


• Manage relationships with buyers through phone calls, emails, and visits to ensure customer retention and portfolio growth.


• Address and facilitate resolution of customer issues, ensuring a top-class customer experience.


• Follow up and ensure prompt payments for services offered to customers; ensure timely debt collection.


• Remain updated about new product features and ensure continuous buyer education about these improved product features.


• Gather market and buyer information, and provide feedback to the organisation for product development.


• Perform any other duties as assigned by supervisor.

Knowledge, Experience And Qualifications Required

• Bachelor’s degree in a Business, Management, Technology or Operations related fields


• Minimum 3–4-year experience in B2B retail sales, Operations or FMCG business development roles.


• Ability to conduct market research.


• Analytical, creative thinking and problem-solving skills.


• A proactive and self-motivated approach to tasks.