• Application Deadline: Thu, 17 Oct 2024 00:00:00 GMT
• Position: Partner Success Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Job Overview

• Our client is seeking a proactive and detail-oriented Partner Success Associate to manage relationships with Health Maintenance Organizations (HMOs) and ensure the smooth processing of claims.


• This role involves serving as a liaison between the company and HMOs, facilitating claim filings, and supporting internal teams in resolving any claim-related issues.

Core Responsibilities

• Manage and maintain strong relationships with HMOs.


• Ensure seamless processing of claims filed by HMOs on behalf of the company.


• Serve as a primary point of contact for HMOs, addressing queries and concerns.


• Collaborate with internal teams to provide necessary documentation for claim processing.


• Assist customers in navigating the claim filing process and understanding HMO platforms.


• Resolve issues related to claim filings and ensure timely and accurate resolutions.


• Work closely with customer support teams to handle inquiries related to HMO claims.

Qualifications

• Minimum of 2-3 years of experience in a similar role within the healthcare or health-tech industry.


• Strong understanding of HMO platforms and claim filing processes.


• Excellent communication and interpersonal skills to engage with HMO representatives and internal teams.


• Strong organizational and multitasking abilities to handle multiple HMO relationships and claims simultaneously.


• Detail-oriented with a proactive approach to ensure accuracy and efficiency in claim processing.


• Ability to work collaboratively in a fast-paced startup environment.