• Application Deadline:
• Position: Hostess


• Job Type Full Time


• Qualification Others


• Experience


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Job Summary

• A Hostess is responsible for welcoming customers into a restaurant, bar or similar hospitality establishment.


• Their duties include greeting diners, showing customers to their respective tables and taking bookings over the phone.


• A Hostess is responsible for making sure that the customer has the best possible experience.

Responsibilities

Their day-to-day duties and responsibilities depend on the particular restaurant or cafe and generally include:

• Managing bookings, either in person, over the phone, or online


• Providing waiting times to customers who are not pre-booked


• Creating an appropriate atmosphere for guests that’s in line with the restaurant or bar’s image or branding


• Providing a point of contact for customer feedback and helping to resolve any customer issues


• Providing personalised service and assistance for large parties of guests and VIPs


• Ensuring cleanliness and hygiene standards are met in the front of house area


• Assisting with the opening and closing of the restaurant


• Learning the food and beverage menu


• Ability to deal with customer requests in a timely and positive manner


• Self-motivation and positivity to greet guests warmly regardless of the time of day


• Teamwork skills to help take on tasks outside of their specific job description and to help other team members with service


• Excellent knowledge of food and beverages, including wine pairings or in-house or regional specialities


• Practical front of the house and waiting skills, such as carrying multiple plates and pouring drinks


• Ability to stay on their feet for long periods of time, both early in the morning and night late at night


• Knowledge of restaurant management systems and point of sales systems


• Arithmetic skills to assist with taking money or cashing up.