• Application Deadline:
• Position: Loan Collector


• Job Type Full Time


• Qualification Secondary School (SSCE)


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job Description

• The Loan Collector will be responsible for communicating with customers who are overdue on their loan payments.


• This role involves contacting borrowers through phone calls, emails, or letters to inform them of missed payments, negotiate payment plans, and help resolve overdue accounts.


• The ideal candidate is customer-focused, detail-oriented, and possesses strong communication skills, even if they are new to the field.

Responsibilities

• Contact borrowers via phone, email, or letters to collect overdue loan payments.


• Review loan agreements to understand payment terms and conditions.


• Educate borrowers about payment deadlines and penalties for non-payment.


• Negotiate and arrange repayment schedules that suit both the borrower and the company.


• Maintain detailed records of borrower interactions, payment agreements, and attempts to collect.


• Escalate cases where borrowers are unresponsive or refuse to pay to senior management or legal teams.


• Assist customers in understanding their loan terms and repayment options.


• Adhere to company and legal regulations, including the Fair Debt Collection Practices Act (FDCPA).

Qualifications and Skills

• High school diploma or equivalent.


• No previous experience is required; on-the-job training will be provided.


• Excellent verbal and written communication skills.


• Ability to handle difficult conversations and maintain professionalism.


• Basic computer literacy to manage records and input data.


• Strong attention to detail and problem-solving skills.


• Ability to work independently and as part of a team.