Record daily and weekly sales (both wholesale and retails)
Collecting, storing and updating of customer database daily (both daily customers and wholesalers)
Record inflows and outflows (revenue and expenses)
Recognizing swaps, errors etc.
Assist with the daily running of the organization
Handle website and TikTok messages.
Utilize social media and other platforms to showcase store products.
Create content online to promote business brand and promote sales.
Develop a deep understanding of the company's products.
Build and maintain strong online presence for online store to drive in store sales of products.
Process customer orders online and in-store.
Act as a primary point of contact for customers, addressing inquiries and providing assistance throughout the sales process.
Understand customers’ needs and preferences to recommend suitable product options.
Suggest other products that can be substituted to fit the customer’s needs.
Offer a solution to customers’ enquiries. If not available, proffer alternatives
Provide customer with detailed product info, product features, benefits, and customization options.
Build trust relationships with customers through excellent customer service.
Resolve customer issues and complaints promptly and efficiently.
Follow up with customers to ensure satisfaction and identify opportunities for repeat business.
Encourage referrals from customers.
Meet sales goals and target as determined by the management.
Requirements:
SSCE
Proven track record of success in sales, preferably in the retail sales or relevant industry.
Strong sales acumen with excellent negotiation and closing skills.
Strong sales and negotiation skills with a persuasive communication style.
Excellent interpersonal skills and the ability to build rapport with customers.
Outstanding verbal and written communications skills.
Self-motivated with a proactive approach to identifying and pursuing sales opportunities.
Ability to work independently and as part of a team in a fast-paced environment.
Computer literate - Internet, Microsoft Office Applications (Excel, MS Word, Outlook etc.) Proficient with social media -- knows how to use WhatsApp, Facebook, Instagram, TikTok etc.
Willingness to work flexible hours, including some weekends and evenings, to accommodate customer schedules