• Application Deadline:
• Position: Account Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Borno


• Job Field Administration / Secretarial 
  

Role Objectives

Specific responsibilities will include but not be limited to:

• HR management.


• Operational management.


• Personnel management.


• Business development.


• Financial management.

HR management:

• Accountable for managing assigned clients.


• Responsible for meeting client objectives in accordance with contracted scope of work.


• Ensure total client satisfaction with the services being provided.


• Ensure clients are regularly updated & client expectations are met in accordance with agreed time frames.


• Responsible for ensuring deployment plans, administrative documents, system & personnel management SOPs are in place & complied.

Operational management:

• Provide assistance with ensuring compliance with local labor law.


• Ensure an understanding of CTG’s Duty of Care, evacuation & medevac plans.


• Management of the safety of our consultants in the field from mobilization to demobilization with the support of the Country Manager where required.


• Management of 3rd party security, accommodation & other local service providers & fixers.


• Understand the contracted terms of all accommodation, security, logistics support, with the assistance of the Operations Manager where required.


• Management of crisis situation in accordance with the CTG crisis management SOP.

Personnel management:

• Support the recruitment department for new deployments.


• Responsible for deliverable's against the provided mobilization plan for new contracts.


• Ensure all consultants are issues with country specific operational guidelines & receive a full CTG induction prior to commencing work for the client.


• Responsible for consultant duty of care & knowledge sharing on security threats & incidents.


• Approving consolidated payroll spreadsheets, supporting documents, etc.


• Checking for inconsistencies prior to authorization.


• Review consultant’s performance in accordance with client’s requirements.


• Act as a focal point between insurers & consultants / emergency liaison persons in instances of medevac & or major incident.


• Supporting documentation collection for such incidents.

Business acquisition & growth:

• Actively promote CTG’s services & assist in building a network of key business partners & potential clients.


• Develop current & new client relationships through to contract negotiation.


• Represent CTG in meetings.


• Assist with the development of proposal responses.

Project reporting:

• This role reports to the Deputy Country Manager & the Regional Manager.

Requirements / Key Competencies

• Bachelor's Degree in Business Administration, HR or related field or a relevant HR qualification & / or experience may be waived in lieu of the bachelors degree.


• Minimum of 1 year of demonstrable relevant administration experience & / or minimum of 1 year of demonstrable relevant human resources experience & / or minimum of 1 year of demonstrable relevant program & project management experience is required.


• Minimum of 3 years of experience in Africa is required.


• Fluent in English & French.


• Skills required for this job are typically acquired through the completion of an undergraduate degree & 5+ years of relevant experience.


• Experience in HR processes & applications, exposure & expertise in HR systems data analysis & analytical skills required.


• Must be well versed in all MS Office applications & experienced in producing reports for management.


• Self starter with good initiative & multi tasking skills who pays attention to the details, demonstrated ability to troubleshoot & resolve problems, excellent spoken & written communication.


• Minimum 3 years of experience in HRM, client relations.