• Application Deadline: Sat, 30 Nov 2024 00:00:00 GMT
• Position: Team Member, Retail Operations and Settlement


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 4 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Summary

• The Team Member, Retail Operations and Settlement is responsible for supporting the day-to-day operations of the retail division, ensuring efficient and accurate settlement of transactions, and providing exceptional service to customers.


• This role involves coordinating with various departments, ensuring compliance with regulatory requirements, and assisting in process improvement initiatives.


• The ideal candidate will have strong analytical skills, attention to detail, and the ability to work effectively in a team-oriented environment.

Job Details

Operational Support:

• Assist in the daily operations of the retail division, ensuring smooth and efficient processes.


• Coordinate with other departments to ensure timely and accurate processing of transactions.


• Support the implementation of operational policies and procedures.

Transaction Settlement:

• Ensure accurate and timely settlement of all trades, subscriptions and payments.


• Reconcile transaction records with external counterparties and internal systems.


• Investigate and resolve any discrepancies or issues related to settlements.

Customer Service:

• Provide exceptional service to customers, addressing inquiries and resolving issues in a timely manner.


• Maintain a high level of professionalism and customer satisfaction.


• Assist in developing and implementing strategies to enhance customer experience.

Compliance and Risk Management:

• Ensure compliance with all relevant legal, regulatory, and internal requirements.


• Assist in monitoring and managing operational risks.


• Participate in internal and external audits as required.

Reporting and Documentation:

• Prepare and maintain accurate records of transactions and settlements.


• Generate regular reports on operational performance and settlement activities.


• Ensure proper documentation and filing of all transaction-related records.

Process Improvement:

• Assist in identifying areas for process improvement and efficiency gains.


• Participate in the development and implementation of operational enhancements.


• Support continuous improvement initiatives within the retail division.

Requirements

• Strong analytical and problem-solving skills.


• Excellent attention to detail and accuracy.


• Good understanding of retail operations and settlement processes.


• Strong communication and interpersonal skills.


• Ability to work effectively in a team-oriented environment.


• High ethical standards and integrity.


• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).


• Ability to work under pressure and meet tight deadlines

QUALIFICATION & EXPERIENCE

• Bachelor's degree in Finance, Business Administration, or a related field.


• Minimum of 2-4 years of experience in retail operations or transaction settlement.


• Knowledge of financial regulations and compliance requirements is preferred.


• Experience with transaction processing systems and reconciliation is an asset