• Application Deadline:
• Position: IT Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

Job Description

• First lien support for a customer inquiry via all available platforms


• Record and analyze user faults reported and resolved.


• Training the end-users to use hardware, software and databases


• Answering end-user queries


• Monitoring technical developments and informing end users of developments that might be pertinent to them


• Determining the source of problems with production systems and initiating corrective actions


• Informing end-users of problems with hardware, software or databases that could affect them work


• Initiating changes to improve efficiency.

Required Skills and Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or related field (or equivalent experience).


• Proven experience in an IT support role, preferably in a fast-paced environment.


• Strong knowledge of Mac operating systems, as well as common software applications.


• Familiarity with hardware setup and repair, including PCs, printers, and mobile devices.


• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical staff.


• Ability to prioritize and manage mbultiple tasks under pressure.


• Problem-solving mindset and attention to detail.


• Understanding of IT security protocols and best practices.