• Application Deadline:
• Position: Customer Relations Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Respond to customer inquiries in a professional and timely manner


• Monitor and track customer inquiries and complaint, ensuring follow-up and resolution


• Build and maintain relationships with new and existing customers


• Maintain a tracker on services provided and followup to ensure smooth servicing


• Collect and analyze customer feedback to improve service standard and customer satisfaction


• Serve as contact between customers and the organization


• Ensure that proper services are delivered to all Customers in a timely manner at all times


• Prepare regular reports of progress and forecasts and make suitable recommendations using key metrics.

Requirements

• HND / Bachelor's Degree in Business Administration, Communication, Marketing or a related field.


• Minimum of a year experience in similar role


• Strong communication and inter-personal skill


• High level of accuracy and attention to details


• Proficiency in Microsoft Office Suite


• Proximity to Lekki Phase 1 is a plus.