• Application Deadline:
• Position: Centre Manager (Shopping Mall)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 10 years


• Location Edo


• City Benin


• Job Field Real Estate 
  

Job Summary

• This role encompasses all aspects of Centre management and effective maximization of income through useful management frameworks and asset control.


• Additional responsibilities of this role included budget control, overseeing leasing contracts, procurement services, management of third-party service contracts and directs maintenance procedures.


• This role also involves the development and implementation of center policies, procedures and ensures that all operations are in accordance with established health and safety regulations.


• It also guarantees services provided are of acceptable quality at the least possible cost, while providing management with all relevant feedback.

Essential Duties and Responsibilities

Centre Management:

• Monitor market activities regarding tenant movement, new developments, major vacancies, and other landlord strategies.


• Attends meetings/functions related to the successful operation of the Centre.


• Initiates proposals for refurbishments and oversee implementation.


• Maintain hands-on control of projects.


• Review the building status/grade annually and maintain the standards within those grades.


• Ensures the Center is well managed, safe and clean.

Client Reporting:

• Provides accurate information to client in agreed format timeously.


• Analysis of monthly income/expenses.


• Monitors turnover rentals.


• Analysis of operating costs for every quarter vis-a-vis approved forecasts.


• Monitors all general recoveries every month.

Planning & Budgeting:

• Prepares and completes budgets by January of each year.


• Review rental quarterly and ensure the best possible rate is achieved and maintained.


• Develop business plans for the Centre.


• 5-year budget - preparation and control.


• Quarterly review and monitoring results.

Debtors & Creditors Management:

• Undertake monthly interaction meetings with debtors, their manager and leasing to ensure appropriate action taken and approve legal action.

Tenant Management:

New Tenants:

• Determines and recommends letting mandates (i.e. rental levels etc.)


• Undertake lease negotiation and maintenance of tenant relationships.


• Controls new leases and records the same.


• Controls / oversees new installation (through the technical manager), including: Premises design


• Sign off acceptance of complete premise


• Control of contractors

Existing Tenants:

• Renews lease agreements in line with pre-determined letting mandates.


• Tenant liaison and public relations.


• Plans, coordinates and controls center promotions.


• Records tenant turnover levels.


• Undertake lease negotiation and maintenance of tenant relationships.


• Deals with correspondence/interaction with tenants as required.


• Ensures that all vacant space is let or in a presentable state


• Ensure overall tenant satisfaction

Expense Control:

• Checks and approves payment of accounts.


• Controls cleaning, consumables, electrical and general maintenance.


• Ensures effective performance of contractors.

Public Relations:

• Establishes and maintains sound public relations.


• Attracts adequate foot-fall to the Centre.


• Create Advertising materials.


• Motivates and assists tenants to improve their services.

Requirements

Education / Experience:

• 1st Degree in Estate Management or related discipline.


• Master’s degree in Business Administration, Estate Management or Facility Management.


• Membership of  NIESV & ESVARBON or IFMA is an added advantage.


• Minimum 10 years of professional work experience, 5 of which should be experience in Centre management position in a large retail business.


• Applicant must be resident in Benin.

Required Competencies and Abilities:

• Supervisory and managerial ability


• Excellent oral & written communication skills


• Excellent client relations


• Proactiveness and attention to details


• Strategic planning and Adaptability


• Emotional intelligence


• Speed and decisiveness


• Analytical and Negotiating skills


• Strong leadership skills; proven track record of managing multicultural teams.


• Property management and customer service skills.