• Application Deadline:
• Position: Client Service


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Responsibilities:

• Build and nurture strong relationships with clients, serving as their primary point of contact throughout their journey with the company.


• Address client inquiries, concerns, and feedback promptly, providing accurate information and ensuring client satisfaction.


• Understand client travel needs and preferences, collaborating with internal teams to deliver high-quality transportation services.


• Proactively identify opportunities to offer additional services, such as premium packages or customized travel solutions, enhancing client value.


• Maintain a comprehensive understanding of the company's services, continuously updating knowledge to enhance client interactions.


• Prepare and present tailored service offerings to clients, highlighting the company’s strengths and competitive advantages.


• Monitor and analyze client satisfaction metrics, and implement feedback-driven improvements to elevate the overall client experience.

Requirements:

• Bachelor’s Degree in Business Administration, Marketing, Communication, or a related field.


• Proven experience in client service or customer support roles, preferably within the transportation or hospitality industry.


• Excellent verbal and written communication skills, with the ability to engage with diverse client groups.


• Strong problem-solving skills, capable of resolving client issues swiftly and effectively.


• Exceptional organizational skills, with strong attention to detail and the ability to manage multiple client accounts simultaneously.


• Proficient in CRM systems and Microsoft Office Suite.


• Self-motivated, adaptable, and able to thrive in a fast-paced, dynamic environment.


• A client-centric mindset with a passion for delivering exceptional service experiences.