• Application Deadline:
• Position: Junior IT Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Summary

• The Junior IT Support Officer provides first-line technical support to employees and helps maintain the organization’s I.T. infrastructure.


• The role involves troubleshooting hardware and software issues, responding to user queries, and assisting with the installation and maintenance of IT systems.

Key Responsibilities

• Provide first-level support for I.T. issues related to hardware, software, and networks as well as ensure minimal downtime


• Respond to user queries via phone, email, or in person in a timely and professional manner


• Diagnose and troubleshoot problems with computers, printers, and other peripherals


• Escalate more complex issues to the I.T. Manager as needed


• Carry out routine computer system backup and system diagnostic checks twice every week


• Ensure all systems are up-to-date with the latest patches and security updates


• Educate staff on the company's I.T Policy and report non-compliance to the I.T Manager


• Maintain accurate records of hardware and software inventory


• Provide regular reports to I.T. Manager on support activities and any recurring issues.

Skills and Qualifications

• Minimum of Bachelor’s degree / HND in Computer Science, Computer Engineering, Information Technology or a related discipline with requisite exposure and experience in ICT environment.


• Relevant certification (e.g. CompTIA A+, Microsoft Certified Professional, CCNA) would be an added advantage


• Minimum of 3 years’ proven experience in similar role


• Good communication, technical, analytical, interpersonal and problem solving skills


• Proficiency in the use of Microsoft Office Tools (Word, Excel, PowerPoint) and other computer applications.