• Application Deadline: Thu, 17 Oct 2024 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• City Ajah


• Job Field Customer Care 
  

REQUIREMENTS:

• Minimum of HND,B.Sc.


• Minimum of 3 to 5 years of experience


• Excellent communication skills.


• Problem-solving abilities.


• Proficient in customer service system and basic computer skills. 


• Previous customer service experience is a plus


• Interpersonal relationship skill.


• Ability to handle multitask. 


• Product Knowledge.

MAJOR RESPONSIBILITIES:

• Assist customers with inquiries and issues.


• Provide product information and support.


• Maintain a positive and friendly attitude.


• Document customer interactions, feedback, and transactions in the customer relationship management (CRM) system.


• Educate customers about products and services, helping them make informed decisions.


• Conduct follow-up calls or emails to ensure customer satisfaction and address any ongoing issues.


• Stay updated on product offerings, policies, and procedures to provide accurate support.


• Inform customers about promotions or new products that may meet their needs.