• Application Deadline:
• Position: Restaurant General Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Job brief

• We are looking for a Restaurant Manager to lead all aspects of our business and deliver a high-quality menu and motivate our staff to provide excellent customer service.


• Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals, ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards, makes sure the restaurant runs smoothly and speak with customers about any concerns or problems,also creating work schedules.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations


• Deliver superior service and maximize customer satisfaction


• Respond efficiently and accurately to customer complaints


• Regularly review product quality and research new vendors


• Organize and supervise shifts


• Appraise staff performance and provide feedback to improve productivity


• Estimate future needs for goods, kitchen utensils and cleaning products


• Ensure compliance with sanitation and safety regulations


• Manage restaurant’s good image and suggest ways to improve it


• Control operational costs and identify measures to cut waste


• Create detailed reports on weekly, monthly and annual revenues and expenses


• Promote the brand in the local community through word-of-mouth and restaurant events


• Recommend ways to reach a broader audience (e.g. discounts and social media ads)


• Train new and current employees on proper customer service practices


• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• BSc degree in Business Administration; hospitality management or culinary schooling is a plus.


• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manageror similar role.


• Proven customer service experience as a manager.


• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.


• Strong leadership, motivational and people skills.


• Acute financial management skills.