• Application Deadline:
• Position: Team Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• City Victoria Island


• Job Field
  

Responsibilities:

• Manage your team to ensure exceptional customer service across technical service lines.


• Support the personal development of your team through training and coaching.


• Act as primary escalation point for team operational issues and customer delivery management.


• Provide accurate and timely communication to all stakeholders in a customer support issue.


• Attend regular operational and business review meetings.


• Monitor KPIs to ensure proper business delivery.


• Review processes and workflows to diagnose areas of improvement and propose improvement plans where gaps are found.


• Share updates and reports with management.


• Own, monitor, coordinate and manage all escalated cases.


• Accountability, Creativity/Resourcefulness, Energy/Passion, Leadership, Integrity/Honesty, Smart/Critical Thinking, and Teaming.

Qualifications:

• Bachelor's degree in Computer Science or a related field


• 5+ years of overall experience with at least 2+ years into managing a large team


• Ability to work independently with customers via remote tools


• Strong understanding of applications, operating systems, container/virtual environments, web servers, application servers, directory servers, databases, software development, networking protocols, and federated technologies.


• Strong leadership and team motivation abilities with excellent training & mentoring skills


• Consistent achievement of personal goals


• Strong attention to detail and quality with good time management and multitasking skills


• Ability to analyze complex issues and identify effective solutions.


• Excellent communication and interpersonal skills to effectively interact with customers.


• Good to have some technical certifications.