• Application Deadline:
• Position: Customer Service Associate


• Job Type Full Time , Remote


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Nigeria


• Job Field Customer Care 
  

• As a Junior Customer Success Associate, you will be responsible for prioritizing customer satisfaction and, most importantly, have a passion for gaming.

You will...

• Address and resolve inbound customer problems and inquiries


• Keep record of each case in the dedicated web tool for future reference


• Escalate issues, notify the relevant team, and track progress until resolution


• Spot emerging issues and create templates for quicker responses to similar issues


• Stay updated on product information, promotions, and updates to manage customers 

Requirements

What makes you a great candidate?

• 1-2 years of experience working for a gaming or e-commerce company


• Strong communication and teamwork skills to effectively collaborate across different teams and departments


• Passionate and well-versed in mobile games and digital products


• Fundamental knowledge of data analytics and database management


• Proficiency in utilizing customer service software, CRM tools, and basic troubleshooting methods


• A customer-centric approach focused on understanding and building connections with customers