• Application Deadline: Wed, 16 Oct 2024 00:00:00 GMT
• Position: Complaints and Feedback Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Yobe


• Job Field Media / Advertising / Branding 
  

Job Summary:

• The Complaints and Feedback Officer will ensure that YPHO has an effective feedback and accountability system for beneficiaries and stakeholders.

Key Responsibilities:

• Manage the complaints and feedback mechanism, ensuring accessibility to all beneficiaries.


• Record and respond to complaints in a timely and respectful manner.


• Ensure confidentiality and follow-up on sensitive issues.


• Prepare reports on trends and suggest improvements based on feedback.


• Train staff and community members on feedback mechanisms.

Qualifications:

• Bachelor’s degree in communications, social work, or related field.


• 2-3 years of experience in complaints handling or beneficiary feedback mechanisms.


• Strong conflict resolution and communication skills.


• Familiarity with humanitarian accountability frameworks.