• Application Deadline: Tue, 12 Nov 2024 00:00:00 GMT
• Position: Back Office Support


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Victoria Island


• Job Field Customer Care 
  

Purpose

• Our client seeks a dynamic and highly motivated professional to join the team as a Backoffice Support.


• The successful candidate will team up with the Field Sales Force and Delivery agents to contribute to the improvement of the digital experience of trade partners in Nigeria.


• The role requires good digital skills or working knowledge of CRM Platforms, E-Order / E-Commerce back-end, Interactive Voice Response Services, Digital Communication tools and Data analytic tools for business reports.


• Customer & stakeholder management skills are also required, as a Digital BackOffice Executive you’ll get to communicate with many stakeholders.


• Communication skills are also required, as a Digital Back office agent you’ll get to communicate with many stakeholders.

Essential Duties / Responsibilities

You will therefore handle the following activities:

• Work with Territory Executives to register & approve new customer registrations.


• Monitor user segmentation KPIs and execute hyper-care plans on low performance touchpoints.


• Train and onboard new Territory executives on digital tools.


• Support FSF for successful implementation of the platforms in their respective territories.


• Support Territory executives & supervisors with data and reports.


• Act as first level support on technical tickets.


• Territory Data management & backend administration: Manage & update backend configurations for digital platforms. Including daily maintenance checks to ensure front-end outputs are in line with commercial plans.


• Collaborate with IS hubs, Digital Hubs & Regional teams to deploy new tools or deploy updates/features on existing tools.


• Support in reviewing and creating digital processes and operation models for Nigeria Market.


• Support in training and Knowledge sharing with the Sales team on platform deployment and implementation.

The Ideal Candidate Must Have

• Proficiency with the use of CRM Platforms, Interactive Voice Response


• Working knowledge of Excel


• Others: Jira, Confluence, Q-Branch, Slack, E-Commerce management, Backend & Ticketing management, Voice Services, Digital Trade Engagement, Website management, CSS/HTML, Database management, SQL and SAAS, Logistics & delivery backend management


• Customer service/management


• Local Language proficiency- Pidgin.