• Application Deadline:
• Position: Customer Fulfilment Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Managing large amounts of inbound and outbound calls promptly.


• Identifying customers’ needs, clarifying information, and providing solutions and/or alternatives.


• Build sustainable relationships and engage customers by taking the extra mile.


• Keep records of all conversations in our call centre database in a comprehensible way.


• Accurate comprehension, interpretation, and capturing of information, accuracy, and timely response to calls.

Requirements

• Candidates should possess a HND in any field.


• Minimum of 1 year of experience in a call centre or customer service environment.


• Not more than 27 years


• Excellent communication and problem-solving skills.


• Knowledge of customer service telephony and technology.


• Proficient in the usage of Microsoft packages.


• Ability to understand individual differences.